Переход с Customer Care Framework на Customer Care Accelerator for Dynamics CRM

Posted on мая 4, 2010
Filed Under CRM, Microsoft, Подкасты

Еще по осени 2009 года MS объявил о прекращении развития CCF и переводе функционала в линейку Dynamics. Сейчас стали появляться результаты данного анонса. Рекомендую начать с двух вебкастов для партнеров:

А после этого можно скачать User Interface Integration SDK for Microsoft Dynamics CRM 4.0:

The User Interface Integration Software Development Kit (SDK) for Microsoft Dynamics CRM 4.0 is for developers and system customizers who want to build and deploy composite desktop applications based on Microsoft Dynamics CRM 4.0. Composite desktop applications are useful when there is a need to bring information from different systems into a unified application for employee use. This SDK provides an architectural overview, the entity model, and how to register and host applications and workflows in your composite desktop application. Sample code and walkthroughs are provided to guide you through the capabilities.
In addition to the documentation and sample code, this download package includes quick start guides for delivering the common requirements for a composite desktop application.
For a full reference sample application, please refer to the Customer Care Accelerator for Microsoft Dynamics CRM 4.0. This solution demonstrates how Microsoft Dynamics CRM can be integrated with several other systems including telephony for a typical contact center solution.

Самого акселератора пока еще нет на CodePlex, но думаю в ближайшее время должен появиться.


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